Cancellation & Refund Policy

Overview

Professional medical services are provided by the applicable Clinical Practice. MYMDPHONE LLC may administer scheduling, payments, refunds, or credits on behalf of the Clinical Practice.

This policy applies to telehealth consultations purchased directly through MYMDPHONE (self-pay).

What Counts As A Completed Visit

A visit is completed once a provider begins your clinical assessment (video or documented chart work), even if no prescription is issued.

Cancel / Reschedule

  • On-demand queue: cancel anytime before the provider joins → no charge.
  • Scheduled visits: cancel/reschedule ≥2 hours before start → no charge.
  • Inside 2 hours or no-show (≥10 minutes late): visit fee may apply.

Technical Issues

  • Our side: we reschedule at no cost or refund/credit your visit.
  • Patient side: one courtesy reschedule; repeated failures may be billed.

Clinical Appropriateness

If telehealth isn’t appropriate and we end early, we waive or refund the visit fee. Charges from independent pharmacies, laboratories, imaging facilities, and other third parties are not included in the visit fee and are not refundable by MYMDPHONE LLC or the Clinical Practice.

Self Pay ($79)

Refundable if canceled before the provider joins or if the visit can’t be completed for clinical/technical reasons. Completed visits are non-refundable.

Insurance Visits

Eligibility checks are estimates; your insurer determines copay/coinsurance/deductible. If a visit isn’t completed, we don’t submit a claim (or we void/correct it). We can’t refund amounts applied by your insurer. Prefer certainty? Choose the $79 cash visit.

MEMBERSHIP (PLUS: $39/mo + $29/visit)

  • Billed monthly; cancel anytime in your portal (active through current cycle).
  • Membership fees already billed are non-refundable; future renewals stop at cancel.
  • $29/visit fees follow the same rules as cash visits.

FAMILY ADD-ON (+$19/mo per additional household member)

  • Billed monthly per added member; each visit is $29 while active.
  • Add/remove anytime; billed fees to date are non-refundable; future renewals stop when removed.

Prescriptions / Labs / Third Parties

Your visit fee covers the evaluation and care plan. Medications, laboratory testing, imaging, medical devices, and in-person services are billed separately by the applicable third-party provider and are not included in the professional visit fee. No controlled substances.

EMERGENCIES : Telehealth is not for emergencies. Chest pain, severe trouble breathing, stroke symptoms, severe bleeding, or fainting: call 911.

Request A Refund Or Credit

Email: admin@MYMDPHONE.com

Request review

Most credits are immediate in-portal; card refunds typically post in 5–10 business days (bank-dependent).

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Text consultation: $40 for non-urgent medical guidance without prescriptions. If a prescription or more detailed clinical evaluation is needed, the visit may be converted to a $79 phone or video consultation with the patient’s approval.